I have to be honest, I'm still not sure if this pillow is right for me... but I cannot fault this company at all. They responded to my email with some tips to try and even sent me latex foam to try to get the pillow to feel softer for me (no extra charge or shipping!).
The pillow itself is definitely high quality - I'm just not sure if the actual buckwheat pillow is the right fit for me. This company is so amazing, responsive and seem genuinely dedicated to making you love their product. AND they're Canadian <3. I'd definitely give it a try, and they will do everything they can to make sure they help you :)
I took off one star, because I do genuinely feel it was overpriced at $120 after taxes). I'd still recommend it if you're looking to try a new style of pillow.