How ComfyComfy is responding to COVID-19

April 02, 2020 4 Comments

To Our Dear Customers,

ComfyComfy is 100% committed to the health of our community and Canada. In an effort to help curb the spread of Covid-19, we are taking the following measures.

After taking 2 weeks off, we have reopened our workshop and are:

  1. Limiting the filling, packing and shipping to only one person, my husband Dan.
  2. Sanitizing the work station before working every day.
  3. Washing hands frequently.
  4. Practicing physical distancing in our every day lives so that we are interacting minimally with people outside our "bubble" which consists of Dan, myself and our toddler. During this time of uncertainty, please take care of yourself. Eat healthily, sleep well, breathe deeply, and be kind to one another. We will get through this!

How Covid-19 is impacting processing, shipping, and email response times:

Processing time

We apologize for the longer than usual processing time. We are usually able to ship orders out within 24 hours, but are no longer able to do so. We are trying our hardest, but the processing time is now approximately 3-4 business days. We thank you so much for your patience and understanding!

Shipping time

Due to Canada Post experiencing larger than usual volumes, we unfortunately cannot guarantee a timeframe for delivery any longer. Please note that the expected delivery date that Canada Post provides is inaccurate, but the delivery status is still being updated, so you can still track your package. At this time, it seems that on average, customers who select standard shipping are receiving their orders around 2-2.5 weeks from the time they are shipped. Those who select expedited shipping are receiving their orders around 1 week from the time they are shipped. If you think that your package may have been lost during delivery and would like Canada Post to open an investigation, you can call them at 1-866-607-6301.

If you would like to receive your order sooner, we are now offering porch pick up in Ajax. If you would like to do so, please email me at melissa@comfycomfy.ca with the items you'd like to purchase and I will send you a custom order. Most items will be available for pick up 24-48 hours upon placing your order.

Email response

I would like to personally apologize for any delays in responding to emails. We are currently receiving an abundance of emails and I am solely responsible for replying to them. I am trying my best to give a response within 3 days, but please be patient. I promise I will get to you! 

Changes to our return policy:

Due to the delays in shipping, we have decided to extend our return policy from 30 days to 60 days. That way, you will have adequate time to try out your new buckwheat pillow and to get accustomed to a new way of sleeping.

If you have any questions, please email me at melissa@comfycomfy.ca and we will be happy to help you.

We thank you from our hearts for choosing to support a small Canadian business during this difficult time.

Stay safe and be well. 

With gratitude,

Melissa + Dan

 





4 Responses

Melissa
Melissa

April 23, 2020

Hello Romi,

We are so happy to hear that you are enjoying your heating pad. We are happy to say that some of our prints are back in stock, but supplies are a bit low at the moment so if there’s one that you are eyeing, it would be a good idea to pick it up soon.

Thank you so much for your support and your kind words! It really makes our day!

With gratitude,
Melissa

Melissa
Melissa

April 23, 2020

Hello Branka,

Thank you so much for supporting a small business! My husband sent you an email last night with the tracking information. If you didn’t get it, please message me at melissa@comfycomfy.ca and we can resend it to you right away. Hope it arrives soon so you can get better sleep!

Warm regards,
Melissa

Branka Grujicic
Branka Grujicic

April 23, 2020

Hello,
I little awhile ago I ordered two pillows but still didn’t get any update Bout my order. Do you know when would you be able to ship it?
Thank you,
Branka Grujicic, Kitchener

Romi
Romi

April 23, 2020

Hi! I’ve had one of your long heating pads for over a year now, it has been so relieving for many different muscle aches and pains. The quality and style is outstanding and I’m on your website to purchase another one. Sadly due to covid it may be a while until you have restocked but I will wait patiently as it’s a tough time for everyone. I just wanted to leave a comment on how much I appreciate my heating pad & I can’t wait to get another!

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